Customer whole process customization service
Professional and product consultants will provide you with a long-term common service system integrating consultation, training, implementation and promotion, and after-sales integration, so as to help enterprises gradually promote and use them, and build the most suitable whole process service solution for enterprises
Whole process service deepening customization
Implementation flow chart of collaborative management
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Registration experience
There is no need to deploy and install. You can quickly register experience on PC or mobile terminal, and verify the satisfaction of requirements by yourself.
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Demand analysis
The service consultant will conduct an objective and reasonable analysis through detailed business demand research and functional demand research for customers in different industries.
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Formation scheme
According to the communication and research results, provide the relevant business process classification and reorganization, and form an overall and complete solution, and confirm with you.
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Training implementation
Carry out targeted training according to different training objects and implement the construction according to the enterprise's data structure, business process, personnel authority, etc
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Tracking maintenance
After the successful online, the service consultant provides remote service support to help you quickly promote and use it, and continuously provides suggestions and solutions for improvement
Whole process service deepening customization
Based on flexible data structure, process engine and mature collaborative management implementation methodology, eteams summarizes the successful experience and application scenarios of excellent enterprises for customers in different industries, deeply investigates user needs and business objectives, and adds more personalized management applications for enterprise business development on the premise of retaining the original system.
Complete and mature implementation methodology
Clear objectives, pragmatic operation, close service, meticulous implementation, and gradually help enterprises to implement the demand
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Overall project strategy
Overall planning unified construction distributed implementation
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Project scope strategy
Covering group, chemical and pharmaceutical sectors
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Project function strategy
Around the maximum integration of the efficiency & benefit of the existing system, colleagues improve the information planning
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Project support strategy
Top management value and support, and become a real participant
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Technology platform strategy
Build collaborative management integration platform
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Technology integration strategy
Operation and management platform is realized through foreground portal + application construction center + platform engine
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Technical Architecture strategy
Provide various management application support through the combination of foreground + middle desk + background
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Technology system strategy:
Support cross database, cross browser, mobile commerce and other technical requirements
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Management Optimization Strategy
Provide process carding and process optimization services in the process of the project, and sort out the management integration of front desk and middle stage
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Continuous operation and maintenance strategy
According to the requirements of continuous promotion in the process, cooperate with key business line departments to provide continuous operation and maintenance wisdom, such as business analysis meeting document release, regular enterprise operation & operation analysis, industry benchmarking, project case library, etc
Prototype approximation method
From the expected blueprint design in the early stage, investigation and interview, prototype presentation, and in turn, approaching one time at a time, until the application that can be fully implemented in the organization can be formally implemented
Progressive method
According to the changes of the organization's own business work and internal structure, some simple and effective applications can be selected to go online in the early stage, and then be improved continuously in the later stage until all the applications are online
Phase I
- Demand investigation confirmation
- Register to create team
- Establishment of enterprise organization structure
- Establishment of basic approval process
- Attendance rule setting
- Application permission allocation settings
- Formulation of use specification
Phase II
- Unified portal construction of the company
- CRM basic settings
- Project management permission setting
- Unified accumulation of company knowledge documents
- Administrative personnel financial system process implementation
- Unified transaction collaboration application promotion
- Functional system specification
Phase III
- Personalized application and portal promotion
- Portal construction of each functional sector
- Knowledge sharing culture construction
- Business process integration
- Unified portal construction of the company
- CRM application
- Collaborative promotion of project management
- Unified accumulation of company knowledge documents
- Administrative personnel financial system process
- Unified transaction collaboration application promotion
- Function system promotion
Continuous improvement and promotion
- Deepen various business workflow
- Deepening knowledge construction system
- User defined settings for each module
- Deepen information portal aggregation
- Personalized application and portal promotion
- Portal construction of each functional sector
- Knowledge sharing culture construction
- Business process integration
- Unified portal construction of the company
- CRM application
- Collaborative promotion of project management
- Unified accumulation of company knowledge documents
- Administrative personnel financial system process implementation
- Unified transaction collaboration application promotion
“Here we will also have some questions, how can we judge the current application of evaluation? In this respect, we can generally adopt two modes: one is to regularly test and evaluate the supplier remotely or on site and provide suggestions for further improvement; the other is to obtain the relevant self-evaluation model, as shown in the figure below. According to this model, self-assessment is carried out on a regular basis. The general principles include:”
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01
Phased promotion and use, the first line is small-scale use, and then to the whole staff, then it is extended to the in-depth use of core applications, and finally the platform is used more deeply and more personalized in the continuous use stage
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02
Establish self-assessment of a certain period, such as once a quarter, once a half a year, or once a year, generally the longest is better;
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03
Let different departments and users participate, because the demand points of different departments are different, it is necessary to take into account the needs of various users;
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04
Regular update of self-test items: evaluation made in the early stage
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05
Uuse experience of similar customers for reference: in addition to the supplier's suggestions in this respect, we can also communicate with other similar customers on a regular basis to get some more executable evaluation items.
Figure: OA software application maturity test model
